Terms & Conditions

Minimum Orders

Minimum order for handicraft and home wares is $3000.00 USD. Orders less than $3000.00 USD are subject to a USD $150 order fee exclusive of shipping costs.

Pricing

All pricing is quoted on per container basis. Should your order be less than a container, a handling fee of USD $150 will be charged. All images and prices shown on this website are indicative only and will be confirmed on placing an order.

Payment Terms

We require up front payment of 50% on placing your order, and the balance is due upon pickup from supplier, usually 2 weeks before the goods ship. Please note that we will not place any orders with suppliers until all deposits have been paid. This can be paid in cash or bank transfer.

Production Time Frames

As a general standard, allow 4-6 weeks production time for most items:

home wares handicraft.

For furniture, we stipulate a minimum of 10 weeks on wooden furniture items, and one/two weeks to allow for collection, quality control processes, packing, and loading of the goods. However, sometimes if your order is larger we will need to revise the production time on a case by case basis.
Quality Control

Should we find imperfections or breakages in your items, we will reject it on your behalf from the supplier and advise you accordingly. If stocks are available, we will replace immediately for you, or on your notification, we will back order the item for your next container. We are very stringent on this process to ensure you get it what you ordered.

Warranties

As your agent, we take all care and no responsibility for any issues for your product once it has left our hands. We will, however, take these issues to the supplier and try our best for replacement stock, providing you can give us good photographic evidence. Please note that it is generally accepted when exporting, these are the risks you take. 

 Please note that as your are buying from overseas, the suppliers are not responsible for any shipping sending costs if they have agreed to replace an item.

Invoicing

All invoicing will be issued from Indonesia from PT Bali Desain Solusi. One invoice per shipment will be supplied for export purposes. This invoice will be given to the export shipping company, who will then issue a shipping invoice for your country's customs and quarantine departments.
Agent Fees

An Agent fee of 20% is payable for all goods shipped in a single container. This fee is listed separately, so you avoid any additional taxes on import into your country. This fee is exclusive of shipping costs.

International Bank Transfers

When depositing funds into our account, a receiving fee of $30 USD is charged to us by our bank. This fee is added on to your invoice.

Sourcing and development

Should you want us to work exclusively for a period of time for you on development of a product or sourcing, a fee of $300 USD per day is charged.

Travel Expenses – for your product or specific sourcing.
Should you require us to travel to another part of Indonesia or Asia, you will be required to pay the following: a day rate of $300 USD and $90 USD per day  for incidentals (meals, taxi fares, etc); accommodation; airport fees and taxes; car rental; and fuel.

Samples

We can ship samples to you. However, they will be charged at the normal buying price and not on a container price, as we cannot get quantity pricing until the item has been ordered in bulk. All shipping costs for samples are borne by you.

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